Our policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 28 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted typically 3-5 workings days, but can take anywhere up to 10 working days.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
SALE ITEMS & BUNDLES
Items purchased in a sale can be returned, however will be refunded at their sale price. Where items are bought as part of a bundle or job lot the item(s) returned will be refunded to a portion of the overall price paid for the bundle or job lot unless the entire bundle or job lot is returned.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and return your item to: 24 Vanguard Road, Bournemouth, Dorset, BH8 9NU, United Kingdom.
To return your product, you should mail your product to: 24 Vanguard Road, Bournemouth, Dorset, BH8 9NU, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50.00, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you have any questions about this page or our website in general, please don’t hesitate to get in contact with us. You can do this through our contact page, or by clicking here. Alternatively you could join the conversation on Facebook or Instagram.